Billing & Insurance FAQs

What insurances are you contracted with?
We are contracted with the following insurance networks. If you do not see your insurance carrier or have a question regarding your insurance, please call our business office at 785.838.7800.

  • Aetna
  • Auto Insurance
  • Blue Cross Blue Shield of Kansas
  • Blue Cross Blue Shield of Kansas City
  • Cigna
  • Coventry/Firsthealth
  • Humana
  • Medicaid (Unicare, Family Health Partners)
  • Medicare
  • Preferred Healthcare Systems
  • Preferred Health Professionals (Freedom Network)
  • Private Healthcare Systems
  • United Healthcare
  • Workers Compensation

What is the phone/fax number for the Business Office?
The phone number for our business office is 785.838.7800 and our fax number is 785.843.3176.

Will OrthoKansas obtain pre-authorization for me?
Yes. OrthoKansas will obtain pre-authorization although this does not guarantee payment.

What kind of payments do you accept?
We accept cash, checks, and credit cards. Monthly payment plans are also available.

When is my co-pay due?
Co-pays are due at the time of service.

Why did my payment not show up on my statement last month?
In our system, whenever a payment covers an entire charge, then neither the charge nor the payment will show up on your statement.

Why did I receive a bill from the Lawrence Surgery Center, Anesthesiologist, and OrthoKansas, LLC?
All three of these entities are separate so a bill is owed to each one when surgery is the required treatment. If you have questions about any of these bills, please consult the respected entity.

I have a questioning concerning my therapy bill?
Please contact the Physical Therapy Billing Coordinator at 785.838.7842 for any questions regarding your therapy account.

What should I do if I have injured myself at work?
You must report the incident to your employer and file a first report of injury with the company's worker's compensation insurance agency. At such time a claims specialist will be assigned to you to oversee your care. The course of treatment, including diagnostic tests and or surgeries will need prior approval by your claims adjuster.

I was in a motor vehicle accident do not understand why I must file a claim with my insurance company when the other party was at fault?
The State of Kansas is a "no fault" state. If you are a titled owner of a vehicle you are required by law to file a claim with your own insurance company. They will pay for medical treatment up to the maximum amount allowed on your policy. At such time the liability will be transferred to the other party.

  • Orthopedic Office Hours

    Monday 8:30am - 5:00pm Tuesday 8:30am - 5:00pm Wednesday 8:30am - 5:00pm Thursday 8:30am - 5:00pm Friday 8:30am - 5:00pm Saturday Closed Sunday Closed
  • Therapy Clinic Hours

    Monday 7am - 7pm Tuesday 7am - 8pm Wednesday 7am - 8pm Thursday 7am - 8pm Friday 7am - 6pm Saturday 8am - 1pm Sunday Closed
  • Pool Hours

    Monday 6:30am - 8pm Tuesday 7am - 8pm Wednesday 8:30am - 8pm Thursday 7am - 8pm Friday 6:30am - 8pm Saturday 9am - 1pm Sunday Closed
    Call for Aqua Aerobics Class Times and Open Swim Hours
  • Wellness Program & Gym Hours

    Monday 7am - 8pm Tuesday 7am - 8pm Wednesday 7am - 8pm Thursday 7am - 8pm Friday 7am - 8pm Saturday 9am - 1pm Sunday Closed
    The Gym is open Monday – Friday from 12pm–2pm and from 5pm–8pm
    Other times are reserved for therapists to treat patients.


1112 West Sixth Street
Suite 124
Lawrence, KS 66044

St John's Medical Plaza
3550 4th Street
Suite 250
Leavenworth, KS 66048

T 785.843.9125
Toll Free 1.800.843.9616